I booked a same day appointment yesterday over the phone and was told a form would be emailed to me to fill in before I arrived. This form never came. I arrived at the Shepherds Bush clinic on time. I was told that I had not filled in the form yet and informed who I thought was reception staff person I never received it. He started to go down a corridor and I asked should I follow or sit here. He said to follow I went into the room and I then asked who he was and stated he would be doing the procedure. No introduction. He asked me to verify my details on his phone and noticed that there was a error with my email address and also my phone number, hence why I had not received either messages/form. And he mentioned another client had also had their details not put in correctly. Then he brought up the form on his phone and went through it with me as this had to be done before the procedure started. This took up some of my booked time and the process did fill a little rushed. I had to ask for tissue at the end of it as my ears still felt not completely clear. I went to pay cash for the reminder balance and was then told that they did not have change and that card payment was preferred. I was not told this over the phone when booking. Yes my ears were cleared, but the service was not thee most professional at all.
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