The curtains are high quality but the hardware is poorly designed and they do not provide installation instructions. The videos they share do not match the hardware you receive. When you reach out to service they make it sound as if it is your fault and charge you more for additional hardware. Our curtains also catch at the connection points and all they say is we aren't installing it correctly and not using it properly. I would steer clear and use another reputable company.Follow Up to their response:1) they did not send replacement hardware. We ordered a double track and they did not send all of the hardware shown in the video so we asked for it. What they sent was not compatible and they said "it is ok you don't need it."2) They provide anchors for the clips and during consultation did not say they need to be in studs. We upgraded the cheap plastic anchors.3) When we ask why the track does not operate smoothly, they keep asking for pictures but do not provide a solution. It snags at the connector joints but they do not know how to fix this.4) They charged us for replacement hardware, did not provide for free.
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Redefining Home Luxury with Affordable Custom Curtains. With over 20 years of industry experience, we're proud to offer premium products at accessible prices. Our streamlined supply chain ensures quality without the hefty price tags. At EaseEase, luxury meets affordability, making custom curtains attainable for every home. Join us in prioritizing comfort, style, and affordability as we transform the way you live.See more
