Review Time
The curtains are high quality but the hardware is poorly designed and they do not provide installation instructions. The videos they share do not match the hardware you receive. When you reach out to service they make it sound as if it is your fault and charge you more for additional hardware. Our curtains also catch at the connection points and all they say is we aren't installing it correctly and not using it properly. I would steer clear and use another reputable company.Follow Up to their response:1) they did not send replacement hardware. We ordered a double track and they did not send all of the hardware shown in the video so we asked for it. What they sent was not compatible and they said "it is ok you don't need it."2) They provide anchors for the clips and during consultation did not say they need to be in studs. We upgraded the cheap plastic anchors.3) When we ask why the track does not operate smoothly, they keep asking for pictures but do not provide a solution. It snags at the connector joints but they do not know how to fix this.4) They charged us for replacement hardware, did not provide for free.
I learned about EaseEase on social media (RED) so I ordered swatches then ordered 3 roller curtains as a trial. The shipping was fast even though it was shipped from China. The packaging is top-notch. Very sturdy. The curtains are beautiful and easy to install. There was one small defect on one of them, so I reached out to customer service. Once they confirmed it was a material defect, they remade it and shipped a brand new one to me. I received the new one in 10 days and it was perfect. I have ordered some roller shades from Costco (Graber) before. Compared with Graber, EaseEase doesn't have that many selections, but the quality is on par but the cost is just a fraction. Highly highly recommend.
I just bought a curtain&pod in easease. The quality is good. But it's too heavy (more than 10kg) to install in my bedroom. The screws basically can't hold the weight in my case as the wall in my bedroom is too thin for it. I contact them trying to figure out if it's returnable or I can switch to a lighter version, and here is their reply."Sorry, but this is not due to any issue on our end. We do not support returns or exchanges without a valid reason, as clearly stated in our Refund/Return policy.", "as we discussed earlier, the issue is due to your installation method. You need to use a curtain rod that supports over 10kg and mount it onto the stud.Or, if needed, you can also consider our curtain rod."Basically they can't offer any help in my case and only try to sell more. Please be cautious of buying any of their products.
tbound inspection process, and as a result, all the curtains had to be destroyed and remade. I had to wait an extra week for this reason, but I don't think it's my fault. I didn't receive any financial compensation either; all I got was an additional tie-back as a gift.
I was very hesitant about the color choice, so I first ordered a color sample before placing the order for the curtains. The curtains matched the sample perfectly, with the same texture and pattern. In fact, I even felt that the curtains were softer and more comfortable to the touch. I am extremely satisfied with the purchase.
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Redefining Home Luxury with Affordable Custom Curtains. With over 20 years of industry experience, we're proud to offer premium products at accessible prices. Our streamlined supply chain ensures quality without the hefty price tags. At EaseEase, luxury meets affordability, making custom curtains attainable for every home. Join us in prioritizing comfort, style, and affordability as we transform the way you live.See more
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