I just bought a curtain&pod in easease. The quality is good. But it's too heavy (more than 10kg) to install in my bedroom. The screws basically can't hold the weight in my case as the wall in my bedroom is too thin for it. I contact them trying to figure out if it's returnable or I can switch to a lighter version, and here is their reply."Sorry, but this is not due to any issue on our end. We do not support returns or exchanges without a valid reason, as clearly stated in our Refund/Return policy.", "as we discussed earlier, the issue is due to your installation method. You need to use a curtain rod that supports over 10kg and mount it onto the stud.Or, if needed, you can also consider our curtain rod."Basically they can't offer any help in my case and only try to sell more. Please be cautious of buying any of their products.
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Redefining Home Luxury with Affordable Custom Curtains. With over 20 years of industry experience, we're proud to offer premium products at accessible prices. Our streamlined supply chain ensures quality without the hefty price tags. At EaseEase, luxury meets affordability, making custom curtains attainable for every home. Join us in prioritizing comfort, style, and affordability as we transform the way you live.See more
