Review Time
When I finally reach a representative from the support team (currently only via email), their guidance is excellent. However, the response times are excessively long, often taking 2-3 weeks to resolve an issue, which is quite frustrating. To the management team - if you truly want to provide quality service, please consider hiring additional support staff and extending your hours. Without improvements, I may need to explore other options for my business.
Getting in touch with the support team (now only via email) can be a long wait, but their advice is top-notch. Unfortunately, it often takes 2-3 weeks to resolve issues, which is not acceptable. Management, if you are committed to providing a good service, please consider hiring more support staff and extending your operating hours. Without changes, I may need to take my business elsewhere.
I still have too many domain names registered, but the service has become frustratingly inadequate. They now impose extra charges for basic services like URL forwarding, which used to be included. Renewals fail without notification, and once a domain expires, renewing through the website is impossible, with customer service being unreachable. The website is also buggy. I strongly advise against using this service.
I'm having a tough time with customer service lately. It used to be reliable, but now communication is mostly via email, and responses are slow. I need to reset my password due to a phone update, and I'm feeling quite stressed. If anyone from the support team is reading this, I could really use your help!
I encountered an issue with email setup, which turned out to be a password problem. The customer support was exceptional; I logged my issue and received prompt replies that led to a resolution in about half an hour. This experience was a refreshing change from my usual interactions with IT companies.
If I could, I would give a zero star review. I've used this service for years, but help is no longer available when technical issues arise. I've been unable to send or receive emails for four days, and the only contact number is always busy. I submitted forms online but am yet to receive any help. I'm considering taking my laptop to a technician, which is frustrating and costly.
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