My flight arrived at 11pm, which coincided with their closing time. I made the reservation through a third party and wasn’t informed that they would be closed, yet they still accepted my booking for that time. We waited for a shuttle that never arrived and ended up stranded at the airport. The following day, when I called to check on my reservation, the customer service was unhelpful and rude. They informed me that they do not contact customers regarding reservations or closures and suggested I should have checked their website for hours. They showed no concern for our situation. Our reserved cars were given away, forcing us to settle for a smaller vehicle at the same price but for fewer days. They made no effort to accommodate us in any way.
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