My experience took place in a location in Nevada. Everything that others have mentioned about the lengthy wait time is accurate (I waited over 75 minutes in line), along with the hidden charges, insurance issues, and the unprofessional behavior. One significant detail they don't clearly disclose is the $1,000 fee for crossing state lines out of Nevada. If you're hoping to travel to Arizona, Southern Utah for a family event, or California, be ready for that hefty charge. I regret not checking reviews and reading the fine print before signing the rental agreement with this service. Unfortunately, that wasn't the worst part. What began as a minor shimmy, indicating a possible alignment issue, escalated to a nearly catastrophic situation where the wheel was almost detached, leading to nearly $600 in towing costs. I'm currently waiting to see if we will be reimbursed, but I have little hope. All the wheels were missing lug nuts, with three out of five on the driver's front having fallen off and a fourth barely holding on. It's fortunate that there wasn't a serious accident. Additionally, they had mismatched plates on the wrong vehicle. Driving in Nevada with incorrect plates can result in a $1,000 fine and six months in jail if convicted. RENTER BEWARE!
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