If I could give this place a 0 review, or even negative, I would. First of all they take FOREVER to answer the call. I had to request a late pick up as my flight was delayed. Before my pick up time, I kept on calling them and calling them and they would nottt answer and I was no showed. Then I was told if I wait by the shuttle station every, 15-20 mins the shuttle service comes to pick customers up, guess what? NOBODY DID. I WAS ALONE IN AN UNKNOWN CITY IN THE MIDDLE OF THE NIGHT. Customer service will still not pick up the phone and when they finally did they were rude AF. On top of that, we did not even get the car we requested. When I finally ubered to one of their location, they asked me if I want to pay for insurance and waive collision damage as well which I had to pay extra for. I said yes, I paid extra for collision waiver and $40 a day for insurance. We got rear ended. Then they took my insurance info saying I am liable even though I PAID FOR INSURANCE. FINE. The customer service was again rude af (this one was in person). I kept on asking him why did I pay extra for insurance and he said, I do not care, I need a claim from your insurance which I then did. After charging money for insurance, and extra money for collision waiver they had the audacity to keep my deposit as well!! I tried to contact customer service who then said I need to contact their case manager. I did. TWO CASE MANAGER. NONE OF THEM ANSWERED. I left an urgent voicemail and STILL HAVE NOIT HEARD BACK. This company need to be prepared for some wild legal actions they will be facing if this is how they be scamming people.
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