Rented at Sky Harbor, Phoenix, AZ. First had to take tram to Rental Car Complex, then waited 30 minutes for the shuttle to car site. When dropped off, I was 12th in line with one service rep working. Had time constraint, so I was able to talk myself a couple of people closer. Once at counter was forced to buy their car insurance, even though I had USAA rental document with me acceptable in all states. After receiving the keys, it took my 15 minutes to find the vehicle, for it was on the opposite side of the building. When I returned home I attempted to contact the company to request a credit for the car insurance. I could not talk with anyone, so I filed online. Quickly got a response denying my request. I then contacted my Visa credit card to issue a dispute. They immediately credited my account and began looking into the problem. It took 3 months, but they resolved my claim in my favor. Since I went through all of the channels, I would advise any others to do the same. I WILL NEVER RENT FROM EASIRENT AGAIN!!!!!!
California Cool Breeze
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