I visited yesterday and struggled to find what I needed, as there were no staff on the floor. I then approached customer service, where two employees were clearly under pressure but did their best to assist. I had to go downstairs for my item. The experience there was different; I wandered around looking for a book without staff available for help. I encountered a young employee who, despite sounding foreign, went out of his way to assist me. He took me back to the checkout to look up the books. There was a long line, and a woman approached an older man behind the counter who was unfriendly and unhelpful. The young man sought advice from him, but even though the books I wanted were in stock, the older man suggested they simply tell me they weren't available. The young employee, however, persisted in trying to help. I eventually told him to let it go as there were other customers waiting. Throughout this, the older man continued to be unhelpful. This was around noon yesterday. The company clearly needs more staff like the young man, who did a commendable job, unlike the grumpy ones. From now on, I plan to visit a different store.
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