Review Time
I visited yesterday and struggled to find what I needed, as there were no staff on the floor. I then approached customer service, where two employees were clearly under pressure but did their best to assist. I had to go downstairs for my item. The experience there was different; I wandered around looking for a book without staff available for help. I encountered a young employee who, despite sounding foreign, went out of his way to assist me. He took me back to the checkout to look up the books. There was a long line, and a woman approached an older man behind the counter who was unfriendly and unhelpful. The young man sought advice from him, but even though the books I wanted were in stock, the older man suggested they simply tell me they weren't available. The young employee, however, persisted in trying to help. I eventually told him to let it go as there were other customers waiting. Throughout this, the older man continued to be unhelpful. This was around noon yesterday. The company clearly needs more staff like the young man, who did a commendable job, unlike the grumpy ones. From now on, I plan to visit a different store.
I visited yesterday and had difficulty locating what I needed due to a lack of floor staff. I turned to customer service, where two employees were under pressure but did their best to assist me. I had to head downstairs for my item, which was a different experience. I wandered around searching for a book with no staff available to help. I found a young employee who, despite his accent, went above and beyond to help me. He took me back to the checkout to look up the books. There was a lengthy queue, and a woman approached an older man behind the counter who was unfriendly and unhelpful. The young employee sought his advice, but despite the books being in stock, the older man suggested they just tell me they weren't available. The young man persisted in trying to assist me. I eventually told him to let it go as there were other customers waiting. Throughout this, the older man remained unhelpful. This was around noon yesterday. The company clearly needs more staff like the young man, who did an admirable job, unlike the grumpy ones. I plan to shop elsewhere from now on.
Great, they send books in good and fresh condition. The website doesn’t have an order history—that's mostly the only thing I didn't like about eason. Although the good thing about them is free delivery on orders over €10, which is wow—most books cost above €10, so that’s great. Customer service is really nice; I have to give credit to Laura. She helped me a lot whenever I had issues or questions, or whenever I was panicked.. since I panic a lot when it comes to waiting for deliveries or anything that has to do with deliveries. From now I'll be always ordering books from them! amazon always brings them destroyed and used while Eason brings fresh and new books!
Greed. Easons O'Connell Street, Dublin. I picked up two books on the ground floor and went to pay before the main purpose of my visit Tower Records on 3rd floor and the Cafe. Over €30 for the books and they wanted 10c for a paper bag. No thanks, I left the books and didn't bother with Tower or Cafe. Went to Chapters, no charge there for a bag. Also one of the books I was about to pay for was OoS at Chapters so I ordered it online from Easons, with free postage, so they have to pay the postage now too, all for the want of 10c for a paper bag. Greed.
My daughter bought a toy from their wexford store and it turned out to be counterfeit product. It was half the price of official product. Yes, she should of known but she is only 10. The branding on box looked legit but when opened the branding was wrong. You'd expect buying from a household name they'd stock known brands. Not cheap knockoffs. Also there were 2 different ages specified for the product. Not suitable for 0-3 and also not suitable for under 14s. Shes 10 so if not for sale to under 14s there are serious issues. Disgusted to get such poor quality from Easons wexford. You would expect more from a national brand and kids toys safety. I also believe the CE certification on this toy was fake it misses the mark on many levels. No details on official importer, different age ratings.Please if visiting this Easons, check products for authenticity before purchase.
I got a book for my grandchild about Rugby, as he plays it, however when the book came it wasn’t suitable as it was for some one much younger, I was told to go into the nearest Easons with details etc and they will change it for you. I live in the Portlaoise area. No Easons here. Months later I was in cork visiting, I took the book with and it was no problem changing it 😊, I was a bit surprised they did. The staff were excellent and couldn’t be more helpful. The shop is Easons in Mahon’s Cork .
Beware of fake discounts!! Recently, I bought a pack of Faber-Castell (50 felt tip pens) with 25% discount (there was the sticker on it), but they didn't apply it. I didn't notice that immediately. I went back the day after, but the lady at the Information desk was very aggressive when I told her about the discount. Also, she told me that somebody else already used the pens. So, not only they do not apply discounts, but they sell stuff already used by others. I will never buy from them again.
I found Eason's on line book ordering to be a very good service. I received emails throughout the time I was waiting for my book to arrive letting me know where it was etc. However I have deducted a star because the amount of packing that came on a simple book was a disgrace. The box contained the book and a very large amount of packing which meant that the book would not fit into my mailbox. As a result I had to walk 2 miles to the nearest post office sorting office to collect it and two miles back. Otherwise it would have cost me 20 Euros for taxies which was more than the cost of the book. All this extra packing was completely unnecessary and very much in line with the additional packing that Amazon regularly sends. I contacted Eason's head office and complained but so far nothing has been done to reduce the size of packing. As a result I buy all my books in Kennys of Galway as they are always very tightly and securely packed with less than half of the cardboard that Easons use. I am trying to save the planet for the children but all this wasted packing is destroying the environment.Since posting this review Easons have taken on what I said and sent my last order with very little cardboard wrapping so it was able to go into my mail box. I have therefore restored my 5 star review.
I would NOT recommend ordering online from Eason .com . No orders again , no correspondence . No tracking . A JOKESHOP rather than a bookshop . I had forgotten how bad they are , as I had the same experience 2 years ago when I last place an order with Eason . Such a shame
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