The maintenance crew lacks proper training, with most of them being clueless and unprofessional. Although there's a complaints policy, attempts to use it often result in being talked over and dismissed. Call center representatives tend to be impolite, and the same problem often leads to multiple job calls. It’s reminiscent of the old saying about mismanaging a simple task.
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Eastlight Community Homes Limited is a resident-led, community gateway housing association for the East of England.
We own and look after 14,500 homes, and we have ambitious plans to build many more to help tackle the demand for affordable housing.
We work side-by-side with residents; we listen to what matters to them and use their views to improve our services.
As a not-for-profit organisation, we reinvest every £1 and use our strong finances to fund new housing projects, enhance the quality of our existing homes and improve the range of services we offer.See more
