Review Time
I am extremely disappointed with Eastlight and their complete failure to address ongoing and serious issues affecting my safety and wellbeing.
Despite repeatedly reporting persistent noise complaints and drug use taking place outside my home, nothing meaningful has been done. I have provided evidence and raised concerns multiple times, yet the problems continue unchecked.
Even more concerning, a neighbour was allowed to install a camera positioned to record my front door. I raised this as a serious privacy issue and supplied evidence, but Eastlight failed to take appropriate action or properly investigate the situation.
The situation escalated further when neighbours began shouting abuse at me. This harassment became so severe that the police had to get involved. On multiple occasions, neighbours have banged on my door and shouted at me through my window while I have been alone at home with my son. This is intimidating, distressing, and completely unacceptable.
As a result, I no longer feel comfortable in my own home. I cannot even have my downstairs blinds open in case they start shouting abuse at me again, and I feel unable to leave my house if any of them are outside. No one should have to live like this.
What is most frustrating is that instead of protecting the tenant raising legitimate concerns, Eastlight appears to protect the very people being complained about. I have felt dismissed and unsupported at every stage.
A housing provider has a duty of care to ensure tenants feel safe in their own homes. Unfortunately, Eastlight has failed to uphold that responsibility.
I would not recommend Eastlight based on my experience. No tenant should have to repeatedly ask for help while feeling unsafe in their own home
I am extremely disappointed with Eastlight and their complete failure to address ongoing and serious issues affecting my safety and wellbeing.Despite repeatedly reporting persistent noise complaints and drug use taking place outside my home, nothing meaningful has been done. I have provided evidence and raised concerns multiple times, yet the problems continue unchecked.Even more concerning, a neighbour was allowed to install a camera positioned to record my front door. I raised this as a serious privacy issue and supplied evidence, but Eastlight failed to take appropriate action or properly investigate the situation.The situation escalated further when neighbours began shouting abuse at me. This harassment became so severe that the police had to get involved. On multiple occasions, neighbours have banged on my door and shouted at me through my window while I have been alone at home with my son. This is intimidating, distressing, and completely unacceptable.As a result, I no longer feel comfortable in my own home. I cannot even have my downstairs blinds open in case they start shouting abuse at me again, and I feel unable to leave my house if any of them are outside. No one should have to live like this.What is most frustrating is that instead of protecting the tenant raising legitimate concerns, Eastlight appears to protect the very people being complained about. I have felt dismissed and unsupported at every stage.A housing provider has a duty of care to ensure tenants feel safe in their own homes. Unfortunately, Eastlight has failed to uphold that responsibility.I would not recommend Eastlight based on my experience. No tenant should have to repeatedly ask for help while feeling unsafe in their own home
The maintenance crew lacks proper training, with most of them being clueless and unprofessional. Although there's a complaints policy, attempts to use it often result in being talked over and dismissed. Call center representatives tend to be impolite, and the same problem often leads to multiple job calls. It’s reminiscent of the old saying about mismanaging a simple task.
Extremely poor housing association. Absolutely no care at all for tenants who make noise complaints. We have had a case open for over a year about noisy upstairs neighbours. We was told that nothing can be done. They defend the people making noise and don't even make an attempt at helping. For over a year we provided evidence, noise diary and recordings under their complaint form. We was then told they couldnt listen to our recordings due to a computer problem. Abysmal.
Eastlight has an appalling reputation, I speak from experience as well, they lie to you, never call back when they say they will, they will make any excuse not to investigate any issues regarding antisocial behaviour. The office staff are so ill trained/experienced one department doesn't know what the next are doing, do not trust anything they tell you. Anybody who's worked for them or are one of their tenants, which ever you talk to will say the same. Appalling company that needs investigating. I've put the date as I cannot list its been a number of experiences over 3 years.
Worst company I have ever. I was trying to buy property from them. No clear information about home nearly 2 years with them but still not sold (that says a lot). Been pushed to buy it ASAP - when I have asked about survey no replay, email contact horrible waiting for responses ages. Laying that if I won`t reserve it there is 15 people waiting in queue but now it is again on sheared ownership selling website. When I have ask to be able run some check on house (electric, pluming etc) no response - suspecting some issues with this house. Finally I have gave up on it. Please avoid at all cost and if you will decide to go for this house please run proper deep survey! On the end they my reservation fee accordingly to policy should be refund in 14 days - they wait till last day to refund - AVOID AT ALL COST THIS COMPANY!
NOT OUR FAULTuc have buggered our rent for two months Still waiting for them to get back in touch after sending emails to do payment plans Wanting to kick us out while me being pregnant! High risk going in to premature labour To who ever trying get a place don’t go with eastlight ! I am fuming for my self n my family Let’s hope you read my email in the morning
I am not a tenant but have issues with some eastligt tenants gardens that back onto mine. I have reported this over the last 5 years and nothing is done. The area co-ordinator ignores emails and phone calls. They have never visited the properties to view or do any spot checks on the gardens. As long as they get their rent each month they don't care what others have to put up with.
Terrible housing association. Wanted to buy a share ownership property with them and the whole experience was nothing but stress and it ended up with no longer going ahead with the purchase. They chase you set unrealistic deadlines and expect you to move mountains when it’s not possible. Honestly do no do business with them
they have poorly trained Maintenance workers 99% are cow boys and dont have a clue what there doing have a complaints policy in place witch when you try to use they just talk over you and refuse to to let you complain call centre staff are mostly rude have multiple jobs for the same issue raised the term piss up in brewery comes to mind
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Eastlight Community Homes Limited is a resident-led, community gateway housing association for the East of England.
We own and look after 14,500 homes, and we have ambitious plans to build many more to help tackle the demand for affordable housing.
We work side-by-side with residents; we listen to what matters to them and use their views to improve our services.
As a not-for-profit organisation, we reinvest every £1 and use our strong finances to fund new housing projects, enhance the quality of our existing homes and improve the range of services we offer.See more
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