I am extremely disappointed with Eastlight and their complete failure to address ongoing and serious issues affecting my safety and wellbeing.
Despite repeatedly reporting persistent noise complaints and drug use taking place outside my home, nothing meaningful has been done. I have provided evidence and raised concerns multiple times, yet the problems continue unchecked.
Even more concerning, a neighbour was allowed to install a camera positioned to record my front door. I raised this as a serious privacy issue and supplied evidence, but Eastlight failed to take appropriate action or properly investigate the situation.
The situation escalated further when neighbours began shouting abuse at me. This harassment became so severe that the police had to get involved. On multiple occasions, neighbours have banged on my door and shouted at me through my window while I have been alone at home with my son. This is intimidating, distressing, and completely unacceptable.
As a result, I no longer feel comfortable in my own home. I cannot even have my downstairs blinds open in case they start shouting abuse at me again, and I feel unable to leave my house if any of them are outside. No one should have to live like this.
What is most frustrating is that instead of protecting the tenant raising legitimate concerns, Eastlight appears to protect the very people being complained about. I have felt dismissed and unsupported at every stage.
A housing provider has a duty of care to ensure tenants feel safe in their own homes. Unfortunately, Eastlight has failed to uphold that responsibility.
I would not recommend Eastlight based on my experience. No tenant should have to repeatedly ask for help while feeling unsafe in their own home
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Eastlight Community Homes Limited is a resident-led, community gateway housing association for the East of England.
We own and look after 14,500 homes, and we have ambitious plans to build many more to help tackle the demand for affordable housing.
We work side-by-side with residents; we listen to what matters to them and use their views to improve our services.
As a not-for-profit organisation, we reinvest every £1 and use our strong finances to fund new housing projects, enhance the quality of our existing homes and improve the range of services we offer.See more
