My wife accidentally left her handbag in a restroom at the airport. Within five minutes, she went back, but it was missing. She reported it to an airport representative, who stated it hadn't been turned in yet. Fortunately, there were no important documents in the bag, allowing us to continue our journey and advised to check the airport's website later. The lost and found service appears to be outsourced and charges a minimum of 40 euros to retrieve items. How can this be justified? Is this really the airport's approach to customer service?
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