Review Time
The signage for navigating to and from the airport is quite poor. I often find myself in the Services area when trying to reach the passenger terminal and frequently take the wrong exit when leaving, such as M1 South instead of M1 North. The lighting is insufficient, and the signs are confusing and not large enough to be seen in bad weather. However, the facilities at the airport are excellent; it's unfortunate that reaching it is so difficult.
The signage for accessing the airport is quite poor. I repeatedly find myself in the Services area when attempting to get to the passenger terminal and often take the wrong exit when leaving, like heading towards M1 South instead of M1 North. The lighting around the area is inadequate and the signs are confusing, not large enough to be visible in bad weather. The airport itself has great facilities, but the journey to reach it is frustrating.
Upon my arrival on Friday, I discovered that no buses operate from the airport to the car rental center during off-peak months. I was informed it would be a 20-minute walk, which might be manageable for younger individuals, but poses a challenge for those with disabilities. Luckily, we received a lift to the rental center, but on our return, we had to pay for an Uber costing £8. This lack of accessibility from the airport is disappointing; there should be at least a shuttle bus or prior notification for travelers.
My wife accidentally left her handbag in a restroom at the airport. Within five minutes, she went back, but it was missing. She reported it to an airport representative, who stated it hadn't been turned in yet. Fortunately, there were no important documents in the bag, allowing us to continue our journey and advised to check the airport's website later. The lost and found service appears to be outsourced and charges a minimum of 40 euros to retrieve items. How can this be justified? Is this really the airport's approach to customer service?
The treatment we received today was absolutely unacceptable. After just a few minutes of snow, the staff seemed clueless on how to manage the situation. The airline's treatment of customers is appalling, and these companies should be reported for their actions. Disabled individuals on the plane were left waiting for hours with only warm water offered.
Once again, I faced issues with the rapid drop-off at the airport. They've removed the pay point from the rapid drop and switched to an online payment system. This has led to people forgetting to log in and pay their £5, resulting in hefty fines of at least £60. This feels like extortion, preying on those who simply want to drop off their loved ones. It's quite shameful.
I spent over an hour and a half on a plane on the runway because the airport's air traffic control was closed, leaving the pilot unable to make contact. We were scheduled to take off at 9:45 am, but were informed that we couldn't due to the closure. Why plan flights if you know there will be closures? The communication was poor, especially on New Year's Eve.
I can only give one star for the check-in and lounge staff. There was no disabled parking available, forcing us to park far from the terminal. My wife had to push a heavy trolley a long distance, which was difficult for both of us. The security check was excessively intense, and despite my visible discomfort, the staff did not handle it discreetly. To top it off, my bag was searched, and an allowed item was seized without a clear explanation. While the lounge staff were excellent, the return experience was marred by a £100 fine for a supposed non-payment.
I had a very unsatisfactory shopping experience. The duty-free prices are outrageous, charging £15.28 for a one-liter bottle of a popular drink when I can buy it for £11 at a supermarket. Promotions at other stores didn’t make sense either. This airport seems to cater to those who are unaware of better deals.
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