I can only give one star for the check-in and lounge staff. There was no disabled parking available, forcing us to park far from the terminal. My wife had to push a heavy trolley a long distance, which was difficult for both of us. The security check was excessively intense, and despite my visible discomfort, the staff did not handle it discreetly. To top it off, my bag was searched, and an allowed item was seized without a clear explanation. While the lounge staff were excellent, the return experience was marred by a £100 fine for a supposed non-payment.
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