Last year I had contacted Customer Service with some questions in regards to the Wizard of Oz collection. I was not able to afford the collection outright nor with the amount of $158.31 for 6 installments. Maryann, the representative that answered my inquiry, told me that she can do a payment of $79.15 for 12 installments and that she can charge me every month automatically for the agreed upon $79.15. I was so happy! I placed the order and paid the first installment in September 2022. Got the books about a month later. This is where everything goes south. As I was told that the payments would get charged automatically every month, I kind of let it drift out of my mind. Payment was not charged automatically. I just happened to notice that I was not charged for the month of October in November. Maryann apologized for the oversight and assured me that the payments will automatically be charged the 10th of each month. Everything was good for the next 2 months and then in February I was not charged (I did not notice that I wasn't charged that month). I emailed Maryann and questioned it (emailed March 2nd) and asked if I would be charged twice. She did not answer me and just charged me the $158.31. I let it slide that time as it was March and the February payment was not charged. Then in April I was charged $158.31 again. I emailed Maryann and explained to her that I made the payment agreement that we did because I could not afford the $158.31 monthly and broke down the payment schedule of what I owed that we agreed upon. And then it happened AGAIN the next 3 months!!! I did get one month credited back to me because I was being overcharged per our payment agreement when I emailed her yet again because apparently Maryann couldn't keep to the payment agreement that she suggested! I would have never purchased the collection if I knew this is what was going to happen. Yes, the books are fabulous but not worth the headache that came with it. I will never purchase another book from Easton Press and I would strongly suggest family and friends to go elsewhere as well. I am just happy this ordeal is finally over with this months payment (and guess what?! I was charged $158.31 again!). Definitely not worth the headache. If Maryann wasn't allowed to make the payment plan that we has agreed upon in September of 2022 then she should be reprimanded for making it and then not following it. Happy with the product but not the Customer Service that this company provided.
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We take great pride and pleasure in presenting collectors and enthusiasts with a wide variety of heirloom editions, made to exacting standards and meant to be cherished for generations of readers.
