Review Time
The books are of high quality, but there's a persistent problem with double authorizations appearing in our account every time we place an order, which locks up funds we need for other expenses. When I reached out for assistance, the support team was quite rude, and when I attempted to cancel my order, the supervisor dismissively said, "buh-bye," before hanging up. Even my bank mentioned that the situation felt suspicious. We decided to issue a stop payment on the company. If this continues, they may face serious financial trouble. I won't be ordering directly again; if I want a specific book, I'll look for it elsewhere at a better price.
The books are of excellent quality. However, every time I place an order, two separate authorizations appear in my account, resulting in double charges that tie up funds I need for other expenses. When I reached out for help, the staff was quite rude, and when I attempted to cancel my order, the supervisor dismissively said, "buh-bye," before hanging up. Even my bank remarked that the situation felt questionable. I had to put a stop payment on the company. If this continues, they may face bankruptcy. I won't order directly from them again; I’ll look for their books elsewhere.
My experience buying from the company has been quite positive. I ordered several books, and they arrived at my home within 12 days, even with free shipping. The books are stunning, and I’m very pleased with them. I've already ordered more for my collection. I also called customer service with a few questions, and the representative was very friendly. If you're looking for high-quality books, this is a great option.
I ordered the 100 Greatest collection and have only received four books after spending thousands. It's been a year since my last book, and the company has not responded to my inquiries! Their excuse is that they are out of stock, which is simply unacceptable.
I ordered a signed copy of a book and spent a significant amount. The order was not sent initially, and I received vague assurances that it would be shipped. Communication was lacking, and I felt frustrated. Eventually, the book did arrive, but the lack of responsiveness was disappointing. However, the book met my expectations.
While I’m genuinely impressed with the quality of the books, the customer service and billing practices are incredibly frustrating. I've been double-charged for the same book multiple times, and I had to wait up to 20 days for shipping due to their unusual pre-authorization process. After I canceled a $500 order on their website and received confirmation, the books still arrived, and they continued trying to charge my account. When I contacted customer service, the representative was unprofessional and dismissive, refusing to acknowledge their error. I'm extremely disappointed and won’t be buying from them again.
I would rate this experience lower if possible. I bought a book as a gift and was paying in installments. After losing my debit card, I failed to update my payment info. Instead of contacting me, they sent collection notices to the gift recipient, violating my privacy. When I raised this issue, the representative was rude and dismissive, ignoring documentation that contradicted their claims. This behavior feels manipulative and emotionally damaging. I will never buy from this company again and advise others to stay away.
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We take great pride and pleasure in presenting collectors and enthusiasts with a wide variety of heirloom editions, made to exacting standards and meant to be cherished for generations of readers.
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