I’ve made two calls for two separate issues to East Roding of Yorkshire Council. The customer service was excellent both times.I’ve just recently bought a house and moved into the East Riding of Yorkshire Council area. However, although I’d already set my account up online for council tax a few months ago, I was having persistent issues logging in and it was asking me to re-register, each time I tried this, it just locked me out. I called and spoke to someone today who advised me on what to do, it seems that I needed to use a different browser, so switched from Safari to Google and that worked a dream. I made a second call as once I’d logged back into my account, I could see that my original direct debit that I set up hadn’t registered and my bills were around £100 a month more than expected because of this. I called again and spoke to another lovely adviser who explained it to me, she has made adjustments to lower my direct debit payments and make them more manageable. In addition to this, she gave me some further advice that was extremely helpful! It was a pleasure to speak to the team both times and they were both incredibly helping in resolving my queries. I was a little anxious about calling as my previous council were difficult at times. So it was a pleasure to speak with East Riding of Yorkshire Council and have such positive outcomes.
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