East Riding Pension Fund. Need to get with the times.The 'self service' on line system is unbelievably limited. They have even disabled the messenger service as they can't cope with the vol of messages. I submitted a request. Heard NOTHING in over a month. Sent emails requesting some sort of acknowledgement of the form/emails. Heard Nothing! Had to resort to ringing them instead. 'It's in hand' that's it! I originally sent my inquiry in. APRIL.... end of July 'it's in hand' Yet my husband can do everything with his NEST pension on line. Enquiries are IMMEDIATE with updates & actions within days!Get with the 21st century & if you have 1 of these pensions. Give them about 1 years warning for any enquiries! Customer service is extremely lacking alongside the outdated systems. Which the poor staff have to manage.
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