SECOND EDIT: Incorrect vehicle has now been transferred into my name with the service…which remains unresolved. 1st EDIT: My original review when I placed the deposit was 5 stars: “Smooth process, and extremely accommodating, will return in the future to purchase again.” However, after buying and taking delivery of the vehicle, I've changed my rating to 1 star. Their communication, professionalism, and friendliness were impressive on that initial day. When I returned to collect the vehicle, everything unraveled. Even though they knew my arrival time, I waited for 20 minutes with no one checking in on me (besides the front desk who relayed my presence). Eventually, they began the document signing process but appeared uncertain about the procedure. I ended up spending around an hour there, though it should have been a quick 5-10 minute visit if they had been efficient. A week later, I was informed that the paperwork regarding the vehicle they were acquiring from me (similar to a trade-in, which they referred to as a buy-in) was not completed correctly, yet the representative couldn’t specify the issue, simply stating he didn’t know. After about 4 days, I still hadn’t received the documents, so I had to follow up, as nearly two weeks had passed without payment for the vehicle they purchased from me.
Eventually, they sent me paperwork that was still incorrect, prompting them to resend it, this time asking me to fill out a blank document while noting they would complete their section after my signature, which I understandably declined (clear red flags!).
They then returned it again, now with their section filled out, but half the details were incorrect, including a $1k discrepancy under the agreed price of the vehicle. An overwhelming number of issues, incompetence, and several red flags make me question whether they are simply inept or potentially untrustworthy. My experience leads me to ensure I will never return to this service again.
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