I ordered canvas printed images, coasters, and pillows. The canvas printed images were colorful, and mimicked the image I uploaded. The coasters were bright, except for one, a Santa face was darker than what I expected.The pillows were overstuffed, and crucial parts of the images were lost around the edges of the pillow. The front view of the preview images was what I thought I was purchasing. I ordered 12 pillows, and all of the printed images were too big to look like the previews. I asked the company to reprint them to look like the preview images. The answer I got from Shay, customer representative, is that she had spoken with the art department, and they said that "reprinting the pillows would not solve the problem."How can an art department, with access to current technology, not be able to shrink an image to at least provide what was offered in the preview image? Basically, that is FALSE ADVERTISEMENT when something other than what is ordered is delivered. I asked for reimbursement for the pillows, and they offered me $90.00. However, I paid 16 dollars plus tax and shipping for each pillow. 12 pillows cost me $204.00 How is $90 adequate reimbursement?I'd upload proof of my claims, but this review form conveniently lacks the ability to do attach a picture.I will fairly retract this review if the company agrees to reimburse me fully, or if it reprints the pics smaller on the pillows so an ear or a hat are not cut off, And, I have to say, Shay politely conveyed the message to me by email, so company policies are not her fault. She's just the messenger.
Claim your business profile now and gain access to all features and respond to customer reviews.
