The worst car rental experience I’ve ever had.We rented two cars at a very good price because we booked in advance and it wasn’t high season. Unfortunately, one of the cars ended up without insurance — a serious mistake.Upon arrival, it was clear that the staff member assisting us had very little willingness to help. My father is usually the main driver; he has over 40 years of driving experience and exchanged his Colombian license for a Spanish one two years ago. He always carries both to show his driving history, and we’ve never had any issues in any other country (France, Italy, Germany, or Spain).This time, for the first time ever, we were told we had to pay a €100 penalty for “not having the required documentation.” If that were truly the case, they shouldn’t have allowed us to rent the car in the first place. After wasting a lot of time trying to explain the situation, we finally completed the process.At no point were we offered insurance for the car that wasn’t covered, and given the frustration of the moment, we didn’t think to ask for it either.When we finally received the cars — almost two hours later — it was already getting dark, and the pickup area had no lighting. The attendant wanted us to sign the form without checking the vehicles, so we used our phone flashlights to point out all the scratches and dents both cars already had. This detail is important because, on the return day, also at night, the same area did have lighting.A few days later, we got the €750 deposit refunded for each car, so we thought everything was fine. But 15 days later, when we no longer had any photos or video records of the vehicles, we noticed a €240 charge on the credit card — with no prior notice or explanation, just the charge.When we contacted them, they sent a photo of a small scratch on one of the rims. The report they attached does not include the various scratches we had pointed out to the attendant when picking up the car.I do not recommend renting from this company. If you do, make sure to get full insurance — and if not, take plenty of photos and videos of the car and keep them for at least a month to avoid unpleasant surprises later on.
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ECH opera negli aeroporti di Catania, Palermo, Trapani, Pisa e Bologna, offrendo servizi di noleggio auto pensati per qualsiasi tipo di viaggiatore
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Mettiamo a disposizione una flotta moderna e aggiornata, adatta a diverse esigenze di viaggio.
Accogliamo i clienti direttamente in aeroporto e offriamo supporto durante le principali fasi del noleggio, con informazioni utili e assistenza dedicata.
ECH è al fianco dei viaggiatori in ogni tappa del loro percorso:
"On the road, on your side!"
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