Review Time
Recently moved to the area and I've rented vans 4 times, now, to assist me with moving house.
Good to know I have a friendly, flexible and reliable service on my doorstep!
I'm surprised to see negative reviews and claims of scams.
My experience with ECH has been nothing but positive.
I would recommend and will definitely use ECH in the future for any other vehicle hire needs
I rented a car from this company with full insurance, and they still have not refunded my security deposit. They stated the refund would be processed within 30 days, but it has now been 40 days and I have received nothing.
The worst car rental experience I’ve ever had.We rented two cars at a very good price because we booked in advance and it wasn’t high season. Unfortunately, one of the cars ended up without insurance — a serious mistake.Upon arrival, it was clear that the staff member assisting us had very little willingness to help. My father is usually the main driver; he has over 40 years of driving experience and exchanged his Colombian license for a Spanish one two years ago. He always carries both to show his driving history, and we’ve never had any issues in any other country (France, Italy, Germany, or Spain).This time, for the first time ever, we were told we had to pay a €100 penalty for “not having the required documentation.” If that were truly the case, they shouldn’t have allowed us to rent the car in the first place. After wasting a lot of time trying to explain the situation, we finally completed the process.At no point were we offered insurance for the car that wasn’t covered, and given the frustration of the moment, we didn’t think to ask for it either.When we finally received the cars — almost two hours later — it was already getting dark, and the pickup area had no lighting. The attendant wanted us to sign the form without checking the vehicles, so we used our phone flashlights to point out all the scratches and dents both cars already had. This detail is important because, on the return day, also at night, the same area did have lighting.A few days later, we got the €750 deposit refunded for each car, so we thought everything was fine. But 15 days later, when we no longer had any photos or video records of the vehicles, we noticed a €240 charge on the credit card — with no prior notice or explanation, just the charge.When we contacted them, they sent a photo of a small scratch on one of the rims. The report they attached does not include the various scratches we had pointed out to the attendant when picking up the car.I do not recommend renting from this company. If you do, make sure to get full insurance — and if not, take plenty of photos and videos of the car and keep them for at least a month to avoid unpleasant surprises later on.
I would not rent again. 10€ daily charge for snow chains that you must legally have in the winter is not good. I rent often in Italy and nobody else does this. This charge was not mentioned until I collected the car. Beware also they try to make charges for even a small damage that nobody else does anything like this, they even inspect under the car. I will never rent with ECH again.
Not even one star...TRYING TO FAKE THE REPORT! Scratches on the front bumper were marked more on the right at the pick-up, but at the drop-off they were marking them more to the middle-still on the right, trying to accuse us that we scratched it, but obviously that the mentioned damage was from one incident - see first photo. The guy at the drop-off was EXTREMELY rude.We are travelling and renting cars very often and this is the first time that something similar happened to us. Our mistake was that this time we didn't check the reviews before booking the car, as the reviews for ECH Pisa Airport are really really bad - check Trustpilot before, there's a lot of comments regarding the fraud, state of a car, etc.The worst experience ever, the car was in a really bad state, scratches and damages all over, plus dirty inside and outside.Scam, scam, scam!!!!!!
Charged me over €200 for damage so insignificant that you had to stand at just the right angle and light to see it. It was so small that the employee couldn’t even capture a picture of it. I reached out to customer service and was completely ghosted. Wouldn’t even respond to my emails. DO NOT RENT FROM THIS COMPANY!
ECH Easy Car Hire are an absolute disgrace. The service desk staff were rude from the outset and immediately launched into aggressive upselling, particularly around breakdown cover. I was even told I would have no breakdown assistance at all unless I bought their personal cover, which is completely untrue.On vehicle pickup the car was filthy and covered in hundreds of minor dents and blemishes. On return, the inspection process felt scripted and deliberately acted out to manufacture a damage claim. They attempted to accuse me of existing damage despite obvious touch up paint from a previous incident being clearly visible.This company is nothing more than a group of cowboys who appear to make their money through false damage claims. I have rented through Zest more than 15 times over the last 5 years without a single issue until being unfortunate enough to deal with ECH.They should be removed from credible comparison sites like Zest. Disgusting service and arrogant people. Avoid at all costs.
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ECH opera negli aeroporti di Catania, Palermo, Trapani, Pisa e Bologna, offrendo servizi di noleggio auto pensati per qualsiasi tipo di viaggiatore
.
Mettiamo a disposizione una flotta moderna e aggiornata, adatta a diverse esigenze di viaggio.
Accogliamo i clienti direttamente in aeroporto e offriamo supporto durante le principali fasi del noleggio, con informazioni utili e assistenza dedicata.
ECH è al fianco dei viaggiatori in ogni tappa del loro percorso:
"On the road, on your side!"
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