I would never hire a rental car from this company again. I paid extra at the beginning of my holiday for insurance . This meant my excess would only be €300 in the event of an incident . The very first day my car had a mechanical failure. I had to pull over . I contacted Easy Car who suggested I drive the car ( carefully!) to the nearest office which was over 2 hours away in Palermo. I refused and Eventually the car was recovered but I then had to make my own way via recovery vehicle , train trip and taxi to their office to get another vehicle . They never once offered to cover the costs and never once offered to drop a vehicle off . I lost €120 in expenses and a whole day of my holiday . I am now fighting to get my excess back as they have charged this to my credit card , but instead of the agreed €300 ( which I shouldn’t have to pay anyway !!!) they have charged me €1500. I have sent numerous emails to the supposed customer service email and rang their supposed telephone number 10 times with no response . DO NOT USE THis COMPANY WHATSOEVER !!
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ECH opera negli aeroporti di Catania, Palermo, Trapani, Pisa e Bologna, offrendo servizi di noleggio auto pensati per qualsiasi tipo di viaggiatore
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Mettiamo a disposizione una flotta moderna e aggiornata, adatta a diverse esigenze di viaggio.
Accogliamo i clienti direttamente in aeroporto e offriamo supporto durante le principali fasi del noleggio, con informazioni utili e assistenza dedicata.
ECH è al fianco dei viaggiatori in ogni tappa del loro percorso:
"On the road, on your side!"
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