Terrible experience with the company. At check-in, we had to pay €60 because one out of our three bags was supposedly over the allowed size. On top of that, the employee was aggressive.
At boarding, they checked the bag sizes again, which was ridiculous since this had already been done at check-in. Even though the bags fit perfectly, they still made us pay another €120, claiming they were oversized, which was not true. They told us the bags would not fit under the seats, and to make matters worse, they made us board last, almost causing us to miss the flight.
Because we boarded last, there was no space left in the overhead compartments, so we had to place the bags under the seats. This was absurd, since they made us pay extra claiming the bags would not fit under the seat, but in the end, they do whatever is most convenient for them to make more money.
A terrible experience with aggressive staff who do not even try to listen to passengers. And just to make it clear, we had already paid for one checked bag when we purchased the tickets as well.
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