We had booked a holiday to Hurghada and fly with Easy Jet on February 18th, departing at 9:40 AM. Check-in was completed four weeks in advance, and we arrived at the airport and dropped off our bags on time. When I got to the boarding gate with my son, the lady informed us she couldn't scan us because I was supposedly late for my flight, which wasn't scheduled for another 30 minutes. I should mention that when I arrived, the bus was parked with its doors open and the driver was waiting. My girlfriend, who has a DIFFERENT LAST NAME and was there earlier, had her own seat on the plane, and the ladies were happy to let her in. She told the ladies we had to wait for the family because I'd gone to the toilet with our 6-year-old son. What happened? The airline overbooked my seat and my son's were sold. Our friends, who were flying with us (10 of them), confirmed that our seats were taken. At the end of the flight cabin crew confirmed that there was one empty seat on the plane. I'd like to clarify this situation. How could this have happened? I'd booked and paid for the flight and vacation with the same travel agency seven months in advance. The seats were booked, my luggage was checked in, which was definitely in the system, and it was clear I was at the airport. I should also add that there was no announcement over the loudspeakers. Usually, each passenger is called by name to the gate. But of course, our seats were sold to someone else, so why bother? It's very unprofessional to treat a customer who's buying a complete flight and hotel package from you this way.
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