I submitted my documents days ago. From what I can see, all that is required on their end is the click of a button to release my script, yet I am still left waiting and without medication.
I have now called four separate times. Each call involved sitting on hold for around 15 minutes, listening to the same repetitive hold music on loop, which is enough to drive anyone insane. When you finally get through, there is no urgency, no ownership, and no resolution.
I chose this company following recommendations, but the experience has been nothing short of frustrating. It feels like style over substance, plenty of polished marketing, but an inability to execute the most basic parts of their service.
I have repeatedly asked for escalation to management and have been met with zero care or follow up.
An extremely disappointing experience. A complete waste of time.
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We’re proud to bring you easykind. It’s the alternative healthcare clinic that we wish we had. Built by patients, for patients, we have a dedicated team striving to provide a 5-star service. We love what we do and you know what, people love us too. Our mission is to provide cost-effective alternative healthcare Australia-wide. Because that’s what we wanted. And because of people like you and the amazing doctors and nurse practitioners in the easykind network... our mission has come true. If you see yourself in us, then join the clinic we always wish we had.See more
