I used the platform for years and enjoyed it. Earlier in 2025, I purchased a lot from an auction house and faced a family emergency, preventing me from collecting the (£10) lot on time. I called to explain my situation and offered to come the following week to pay and collect. Unfortunately, the staff were unsympathetic and informed me that I would be banned from future auctions and flagged as a non-payer. This felt unreasonable and rude, but I understand it's their business. Being flagged has now impacted my ability to participate in new auctions, which is detrimental to my business during a crucial time. I've never had issues with any auction house before and can no longer recommend the platform as they provided no assistance in resolving this matter.
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