I have been using the platform for years and have generally enjoyed it. Earlier in 2025, I purchased a lot from an auction house and unfortunately faced a family emergency, preventing me from collecting the (£10) lot by the required deadline. I reached out to explain my situation and requested to collect it early the following week. However, the staff I spoke with were completely unsympathetic, informing me that I would be banned from future auctions and flagged as a non-payer. I found this response to be unreasonable and discourteous, but ultimately it is their business. I am frustrated to discover that being marked as a non-payer means that new auction houses on the platform will not approve me for future auctions. This is detrimental to my business during a crucial time of year. I have never encountered issues with any auction house before, and I can no longer endorse the platform since they provided no assistance in resolving the matter.
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