Update 2: Contact number is not actually providing a contact centre, they recorded a voice message for 3 minutes long call centre queue, so they want you to believe the line is busy, which is not even a REAL line. sometimes it glitches and its telling you its a voice message! I believe all positive reviews here submitted by their fake accounts. I was lucky to use PAYPAL for payment, so I reported as scammers and I am waiting to get my refund soon. Even their responses here are copy paste, such a shame as they are scamming people who needs medical products, not only paypal buy I also take a further action for a legal claim for this website/ people behind! Update: Still no information I am shortly reporting as a SCAM to my providerTerrible experience overall! I ordered some urgent products that I need for my strict diet, while I was expecting delivery on 21/01/2026 I had an email saying my parcel has been RETURNED back to carrier!!! I have never ever requested return and I needed these products immediately! If there is no stock I can understand but how can you return parcel from middle of way with no meaningful explanation! Customer service number is not working, saying there is no service until 20th MAY? is this a joke!! No live chat no further support, when you finally managed to submit request via ENGLISH page, they return you with FRENCH auto email. I am in desperate situation without my needed products I have been waiting for weeks!!!!!!!!!!!!!!!!!!!!!!! absolute nightmare!!!! also no refund which I dont want refund I need my parcel!
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