Easyship processes when dealing with couriers when a pickup of a parcel goes wrong are inflexible and slow. I was told I had to contact the courier (Aramex) to find out why a parcel pickup had failed for 3 days straight. I did this and they identified that Easyship put the wrong address on their tracking Id. They used the return address instead of the shipping address. I then updated the Easyship ticket with what was needed to resolve. The Easyship operator would not use my findings with Aramex to fix the problem. They need to get confirmation from Aramex with no timeline given. This rectification could have been done straight away without waiting for further information from Aramex.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
