Review Time
I’m leaving this review to share my experience — thank you so much for your help! I really enjoyed the overall experience and how easy everything was with Easyship. The platform is simple to use and efficient. The customer service team is attentive, responsive, and very helpful. Thanks again!
I’m leaving this review to share my experience — thank you so much for your help! I really enjoyed the overall experience and how easy everything was with Easyship. The platform is simple to use and efficient. The customer service team is attentive, responsive, and very helpful. Thanks again!
This is a scam company. There is no one phone number to contact, they won't refund unused credit, they won't delete card information, and they require your ID to make purchases. Why would a shipping platform ever need the details on my driver's license? That's absolutely ridiculous.
The service is getting worse. If you’re not on the most expensive plan, you can’t cancel shipments online, and cancellation requests take up to 24 hours to process. You also have to follow up to make sure the shipment was actually canceled.On top of that, overnight delivery is not guaranteed by Easyship, even when you pay for next-day service.
Charged for 8 months on the wrong plan — and refused a refundAfter my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs.We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it.I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.
HORRIBLE Customer Service. My shipment was not being tracked and was eventually LOST. The customer service or lack there of is HORRIBLE. They don't even have a live representative to help with issues - only a robot AI. They told me to file a CLAIM for the LOST package and then they denied it. WHAT A JOKE - $200 worth of home made crafts GONE and they don't even want to reimburse me - even though i bought the insurance. UPDATED: the insurance claim was APPROVED - however EASYSHIP refuses to CLOSE my account and REFUND me the monies due from the claim. A week has gone by and they have not provided me with a resolution.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
