I requested a full refund of our subscription that we have paid since August 2025 via direct debit and this was point blank refused. I wish to escalate this matter to a more senior level. For very valid reasons we did not receive an email requesting us to verify our account. Otherwise we would have surely done so. Unable to use EasyShip services since August was NOT possible because both understanding the screen verification request was NOT clear whatsoever and only became apparent to us in the last 24 hours. Notwithstanding, it is wholly unreasonable behaviour and frankly greed on their part to refuse what is a very valid request. WE WERE UNABLE TO UTILISE THE EASYSHIP PLATFORM & SERVICES. FURTHERMORE, HAD WE KNOWN WE HAD BEEN PAYING FOR A SERVICE WE WERE UNABLE TO USE WE WOULD HAVE CANCELLED THE AUTOMATIC SUBSCRIPTION PAYMENT, THAT WE ALSO HAD NO IDEA WAS BEING TAKEN AUTOMATICALLY FROM OUR BANK CARD. A VERY DISAPPOINTING COMPANY ATTITUDE TOWARDS AN EXTREMELY VALID REQUEST!!!
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
