Made an international shipment. Tracking shows that it crossed the border. A month later, the package has not arrived. Shockingly, all attempts to contact the Easyship have failed!!! Over a period of weaks [sic weeks] I have sent 6-7 polite and professional messages via their web site. Not a single reply! They are totally unresponsive! Only Easyship can investigate. Without their help there is nothing that can be done. By not responding, in my opinion, this is the equivalent of stealing my package. A lost package is one thing but having EasyShip deliberately send it into never-neverland oblivion is another. Unbelievable, what unprofessional behavior! Easyship is a good company until you have a problem and then they don't know you anymore.Oddly, you have to pay extra for chat (!!) and even more for online assistance. I lost one package with EasyLost but I won't lose a second.Naturally, I would not recommend this company.-----------------------------10-Aug-23------------------------------PS. Their woefully belated reply says that they have discussed this topic with me "extensively". This is untrue. Completely untrue. Also note that their reply (the only contact I have had with EasyLie) is almost 5 months from the date of my Trustpilkot review. First contact after 5 months!! My assessment of "unresponsive" stands by itself with merit. Then they attempt to gaslight me for their unresponsiveness. The only contact I had about this shipment was with Asendia (shipper, whom I called) for 3 minutes who instructed me to contact Easyship. Pleasant response from Asendia but zero response Easyship.The only truthful part of their response is about the limited tracking ability. But without their assistance it is not possible to chase-down the package, even if I do all the legwork. When it came to customer support or service they disappeared. And they are uncontactable by any means (without a pricey upgrade in service). After 5 months they return to gaslight the victim for losing the shipment. If they want to prove their Trustpilot-worthiness, then they can recovery the package which still hasn't arrived (or been returned to the sender). How about that?Avoid!
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
