EasyShip is a scam. I got quoted AU$72 to ship a 0.1kg parcel from Australia to Canada via Teaml GlobalExpress (Formerly Toll). The parcel measurements were 20cm x 10cm x 2cm (Envelope). The estimated delivery time shown was 3-5 days. However, the parcel took 22 days to deliver. Their estimated delivery time is misleading and deceives customers into purchasing shipping labels from less reputable couriers. Despite not being delivered yet, the courier charges AU$95 and therefore I am required to pay an additional AU$23 for them. The courier has marked my parcel at a chargeable weight of 1.0kg. However, the product I sell cannot weigh more than 0.1kg. The volumetric weight also does not exceed 0.12kg for this parcel size.I disputed this charge with EasyShip but following 5 weeks of no updates, I've been told they have not been able to elicit a response from the courier and I must contact the courier directly to dispute the charge. This is unacceptable as the payment was made to EasyShip and they are responsible for ensuring the prices they charge reflect the actual cost. This is to ensure they do not mislead customers. Should I have known the total cost of shipping to canada would be AU$95, I would have shipped directly DHL Express which would have been the same price. However, easyship provided an estimated delivery date of 3-6 days and a cheaper price. They have no means for dispute resolution.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
