Avoid at all cost! Works alright, and I mean just alright, when it works, when you have an issue, its costs you hours or your time, and I literally mean hours and hours on live chats, takes weeks to resolve, and costs you A LOT of money.Massive issue with DPD labels, they just don't work, live chat cant do anything to help. Your only option to avoid weeks of waiting and time spent trying to chase to resolve is to cancel the shipment, then pay double (in most cases, not all) to use a different courier. I had a weeks worth of orders pile up whilst Easyship "worked" to resolve the issue, the issue being I just wanted to print the labels I bought, nothing more than that, just print. a WEEK! I then had to cancel every order, pay double to use UPS on every order. Cost me a fortune and Easyship just bat it off, they dont care, won't help, ignore you. Basically take your money and run. Same thing has happened today. Last straw for me, not even used for 6 months. Asked to speak to a manger, ignored, asked for Easyship to cover the difference, ignored. Basically I now have to again, cancel the shipment and pay over double (£40 instead of £17), out of my own pocket, to avoid the week of waiting and chasing.Not to mention to stop the angry customers I had last time this happened due to a week wait for Easy to to "resolve the sitewide issue".You are better off walking down to the post office and sending in person, would be quicker, easier, less stressful and probably cheaper. I for one will now use another platform for my ecommerce site, any platform.And this is not to mention the refund I have been waiting 3 months for from them. Again, radio silence.
Claim your business profile now and gain access to all features and respond to customer reviews.
Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
