I used Easyship to generate a FedEx shipping label for an item I sold through Asset Appeal. The shipment, sent on July 28, 2024, was insured, including a $70.12 insurance fee. Unfortunately, the item was lost in transit. While FedEx marked it as delivered, their investigation confirmed the loss. FedEx approved my claim and reimbursed me $100, as part of their standard policy, but they advised I contact Easyship for the remaining reimbursement, due to the additional insurance purchased through your platform. I opened a claim with Easyship and submitted all requested documents, including FedEx's claim approval, invoices, and communication. However, Easyship requested that I verify my identity through a provided link. I successfully completed the verification process three times, yet Easyship continually indicated that my verification could not be processed. Despite this, Easyship stated they were unable to verify my identity. If the link is not working, I am more than willing to submit my personal identification through an alternative method. Despite providing all the necessary documentation and following the requested steps, Easyship has refused to reimburse me for the full insured value. FedEx has approved my claim, and I have complied with Easyship’s procedures, but I am still being ignored. I respectfully request that Easyship process the full reimbursement for my lost shipment, as I paid for insurance through your service and provided all required documentation. I appreciate your prompt attention to this matter and look forward to a resolution.
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