Update 3/14/25: Tom, the CEO, took time to resolve this issue. It was due to a mis-understanding and he has made this right for us. We appreciate him taking the time to do so.---We have shipped with another company with ease for 12 years and decided to give them a try. Not a great experience to say the least. They decided after I upgraded to their paid plan (and paid $29) -- that my business ships hazardous materials that didn't comply with their policy. The hazardous material in question: Handmade Dog Soap. Their customer service doesn't seem to understand what dog soap is as they asked me to provide info on the batteries that are shipped with it (??). We requested a refund of the subscription fee and are hoping they follow through with that. Very unprofessional and we will be going back to the other company!
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