Absolutely terrible. I sent a package that was extremely expensive and paid to add insurance. The shipping company absolutely destroyed the package. Each ceramic mug (20) were :1.wrapped in plastic covering2.then placed in a bubble wrap bag, 3.that was then bubble wrapped. 4.Those mugs were then placed into an individual cardboard box.5. That box was then wrapped in bubblewrap.6. All 20 bubblewrapped boxes were placed into a large box. 7. Box was taped and shipped. The customer recieves all 20 broken mugs, box absolutely demolished (Sent easyship photos of broken box). The customer took all wrapping off right down to the plastic and then snapped photos of the broken mug (again, after unwrapping all bubble wrap). I sent the photos of broken mugs to easy ship and they are denying my insurance claim (that I paid for) due to "innaccurate" packaging based on photos AFTER the customer unwrapped the packaging. I have sent countless messages requesting to speak to somebody over the phone. They are completely ignoring my information about how they were packaged and falsely accusing me of not adequately packaging these mugs when i have explained over and over again that these mugs were wrapped accordingly. They just keep responding that unfortunately it is denied due to insufficient packaging, even though I have repeatedly explained how they were wrapped and repeatedly asked to verbally speak to somebody. Do not use this company. I have put over $1000 into this company only for them to refuse my insurance claim based on inadequate information
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