easyship.com

Would give them negative stars if it…

Would give them negative stars if it were possible. The absolute worst company to deal with. In our experience, the features worked most of the time but not all of the time. That is kind of an issue for a volume shipper. In addition, we had to create 18 different shipping rules to force each carrier option based on customer choice. Every other platform uses basic mappings, but EasyShip needs rules that force the software to select the correct carrier. During initial setup, their system didnt connect with Etsy or eBay as claimed. It was only able to handle a singular shipping option which you will have to automate to default to or it wont import any shipping selection. They claim this is fixed but we cannot confirm as we were too scared to undo the shipping rules to experiment. For your own site, it will be a nightmare as their system will randomly change shipping to the best option in their opinion. You will again have to set up automations to overcome this. Their software does not accurately rate USPS Ground Advantage. It will charge random rates that are not consistent with USPS published Commercial rates. There is nothing to overcome this. You just have to hope you send more packages where they undercharge as opposed to overcharge. The most important quality of a shipping platform is accuracy, and they would get a zero here. As if all of this isnt enough to stay away, they try and force you to use their insurance rather than the included carrier coverage. When you have to file a claim they will slow walk it and claim it takes 2-6 weeks. We currently have a claim we can see on UPS website has been paid and still cant get our money from EasyShip. We tried for over a year to make it work with them, and finally reached our breaking point. We currently have 4 open support tickets and none have been resolved, some dating back 2 months, with no hope of a resolution. You would be better off taking your money and placing it in pile and then lighting it on fire then to give it to these crooks.UPDATE: Although they initially denied our request for a refund of our monthly shipping subscription since we were no longer using it, after leaving this review they reached out and offered to refund it. We accepeted this offer and wondered why it was denied and they only offered AFTER we left a negative review. Then it came, could you change your review or take it down. We denied this request as we felt our review was an accurate accounting of our 15 month experience with EasyShip. It is really sad that companies these days wont do the right thing until you impact their brand image. We wouldnt have left a review had they just refunded us for the monthly fee. We were willing to write off the cost of their system overcharging us or incurring import charges and just go our separate ways. Maybe they will be a bit more understanding for the next customer who makes this simple request.

Date of experience: Jun 22, 2025