I initially was happy with the easyship services and was regularly shipping items. But then I got to experience the customer service and it killed the whole experience... My issue: abnormally high duty & tax fees for shipments to the US were applied to my packages (about 4 times the amount of the items value). All of them were of course refused by the customers, so I lost the value of the items and the shipping costs. The "contact person" at Easyship was not able to retrieve the most basic information about these shipments and kept misunderstanding the issue (felt like I was talking to an AI). I escalated the issue in a new ticket and got an answer from the "Customer service manager" who suggested a refund for one package. I have been waiting for that refund for weeks. This person has stopped answering my emails since and I am back writing to an AI... I had to investigate on the matter myself and discovered that the incorrect customs classifications were applied ("Made in China" but I am shipping out of Europe, "Raw steel" but I am shipping finished products...). Major mistake from Easyship and they won't recognise it.As a small entrepreneur this kills the whole business.You urgently need to improve customer service if you want to keep your customers. I have stopped using Easyship and I will certainly not recommend it to others unless I see a significant improvement here.
Claim your business profile now and gain access to all features and respond to customer reviews.
Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
