My package got lost and customer service told me my insurance wasn't valid because for some reason the website allowed me to enter $0.00 for my shipment value. I ended up freaking out and saying a bunch of rude things instead of simply asking to escalate the issue. I assume the first customer service rep either didn't know what they were talking about, or didn't have authority to do anything about it. Maybe it was my fault that I didn't enter the correct value somewhere, but it doesn't seem to make sense to allow me to purchase insurance for a package value that is represented differently elsewhere. That seems like fraud, or a mistake that should have some sort of safeguard to prevent happening. Like in the insurance claim process it tells you the claim can't proceed because the commercial invoice value was listed as $0.00, the shipment itself shouldn't be able to be processed if you enter two different amounts, since the insurance purchased would be invalid.
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