I used EasyShip to ship a package to BC from Alberta. UPS dropped the package (visible drop damage on the box), and the espresso machine broke. I've started the claim on November 26th and it's now December 22nd and the claim has yet to be completed. A The unit costs as much to repair than the price I sold it it for (and cost of insurance). On top of that, customer has no repair center near them (remote area) and if they were to ship the package to me, it would cost 600 to repair (not including shipping back unit to me and then to customer). Even then, no repair shop has more than 2 of the 6 parts required for repair in stock. Somehow they insist on repair.Meanwhile , the customer is frustrated, he has a broken machine sitting there for almost a month, can't ship it back to me because it would void the claim (in case they need inspection). If you are a small business, the last thing you need are angry customers and claim process that takes a month. On their business page, they boast about their premium insurance taking 5-7 days from beginning of claim till payout, making it faster than dealing with courier company . This is deceptive marketing.I wish there was a way to NOT take insurance with them, but directly with the shipping company instead . I'm sure that UPS would not have taken a month to process the claim.I feel like their strategy is to make the claim process as long as possible so that the the seller gives up, refunds the customer, asks customer to ship back product, which basically voids the claim. If customer paid by Paypal or Credit card, they would be able to get back their money leaving you with no choice but to ask the customer to ship back and VOID the claim. I'm testing multiple companies, and I don't think I will use Easyship for items more than 100$ anymore.I'll try ShipStation next, hopefully the service is better.--Update December 28 2025--Still no response from support. I wonder how they expect a business to tell its customers to hold on a broken item and package for over a month for a claim. They should be ashamed of this level of service.
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