I run a small farm business shipping lightweight small packaged, clearly documented parcels. Package dimensions and weights are accurately weighed, measured, entered and visible in the Easyship account along with each product and name, weight, dimension etc. It's all available to Easyship to view.EasyShip has repeadedly applied extreme post-shipping "adjustments" claiming unrealistic weights( for example, charging as if a shipment weighed close to 50lbs for a box containing half a dozen eggs). Anyone with basic shipping experience can see these numbers are impossible. After a previous incident, I was forced to submit mock shipments, screenshots, and extensive documentation to prove what was already clearly listed in their own system. Only after weeks of effort did they refund the charges, but initially they told me NO but I kept perusing. They then asked me to remove my review, which I did.After I removed my review, they did it again. They manipulate old shipments. They go through and create falsified information to charge your credit card.They have now repeated the same behaviour. This time they also charged over $13 for an "address change" that did not occur. The shipping label shows no correction or rerouting. This is not a one-off mistake. It is a recurring billing practice that places the burden on the customer to constantly audit and dispute charges that should never be applied in the first place. Lastly, I was charged for a label I could not generate. An email was sent stating it could not be generated, however they charged me for it. The Cancel button on the order also fails to work.I no longer trust Easyship's billing. These charges are coming from weeks ago and as if they are going through old shipments to charge addtional fee's on to line their pockets. Update: Since this review, more charges have incurred from old shipments on my credit card. Unauthorized charges such as stating that I shipped a canceled label. That didn't occur and isn't possible. No label was received. They attached an old tracking number to the sale. Completely fraudulent behavior. Multiple charges were also recently incurred on my credit card stating I created numerous labels from the premium section of their site. This is also false. BEWARE AND DO NOT DO BUSINESS WITH THIS COMPANY!
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
