I rented a car via EasyTerra (AutoEurope) for my trip to Italy in September 2025 and had an unfortunate accident on the SS16 near Bari. I followed every procedure exactly as instructed by both EasyTerra and Hertz: we called the police multiple times, waited more than 3.5 hours at the scene, documented everything with photos and contact details, and informed Hertz and EasyTerra right away.The police never arrived (as confirmed by Hertz Italy, who told us that they often do not show up when there are no injuries and vehicles can still drive). Hertz also advised us to leave the scene and assured us that the case would be handled upon return.Despite all this, EasyTerra has refused to refund the €800 damage deposit because we could not provide a police report or a jointly signed accident form — documents that were simply impossible to obtain under those circumstances.What makes this worse is that honesty and transparency are effectively punished. If I had fabricated documents or lied about what happened, the claim might have been accepted. Instead, we acted with full integrity, documented every step, and are now being penalised for telling the truth.After weeks of communication and providing all possible evidence, EasyTerra has chosen to hide behind “policy” instead of showing basic fairness or empathy.This experience has completely destroyed my trust in EasyTerra’s so-called “Worry-Free” promise. I strongly advise others to think twice before booking with them — especially if you expect fair treatment in case something goes wrong.
Claim your business profile now and gain access to all features and respond to customer reviews.
EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
