Review Time
Caveat Emptor
We had some issues with the local renting company charging us 200% markup. Unfortuntely EasyTerra was unreachable at that moment. After our vacation we asked EasyTerra to investigate the issues we encountered because we suspected 'foul play'. After sending all the receipts, photo's, bank and creditcard information, they insisted on additional information that mastercard and our bank can not deliver. Our plea to contact the creditcard company themselves was denied. EasyTerra did not investigate.
Risky business using EasyTerra.
Caveat EmptorWe had some issues with the local renting company charging us 200% markup. Unfortuntely EasyTerra was unreachable at that moment. After our vacation we asked EasyTerra to investigate the issues we encountered because we suspected 'foul play'. After sending all the receipts, photo's, bank and creditcard information, they insisted on additional information that mastercard and our bank can not deliver. Our plea to contact the creditcard company themselves was denied. EasyTerra did not investigate.Risky business using EasyTerra.
We rented a car from EasyTerra in October, with pick-up scheduled for Christmas Day. Upon arrival, we were informed that all cars booked through intermediaries like EasyTerra had been cancelled. After a very long wait, we were forced to rent another car on the spot at significantly higher cost.What made this especially frustrating is that there was no prior warning. On peak days with limited availability, it appears to be much safer to book directly with the rental company and pay in advance. Even some customers who had booked directly but had not yet paid also had their reservations cancelled.We contacted EasyTerra afterward, but the additional costs were not reimbursed, despite the inconvenience and the fact that the cancellation was completely outside our control.Based on this experience, I would not recommend using intermediaries like EasyTerra during busy travel periods, especially when pick-up is on a holiday.
Worst car rental company ever! I believe they are run by a bunch of criminals. Car wasnt delivered, can't reach customer service, money was never returned. Filed a case at the policy station. They also operate under the name Auto Europe or Happy Car. Stay away from these bandits!
I rented a car via EasyTerra (AutoEurope) for my trip to Italy in September 2025 and had an unfortunate accident on the SS16 near Bari. I followed every procedure exactly as instructed by both EasyTerra and Hertz: we called the police multiple times, waited more than 3.5 hours at the scene, documented everything with photos and contact details, and informed Hertz and EasyTerra right away.The police never arrived (as confirmed by Hertz Italy, who told us that they often do not show up when there are no injuries and vehicles can still drive). Hertz also advised us to leave the scene and assured us that the case would be handled upon return.Despite all this, EasyTerra has refused to refund the €800 damage deposit because we could not provide a police report or a jointly signed accident form — documents that were simply impossible to obtain under those circumstances.What makes this worse is that honesty and transparency are effectively punished. If I had fabricated documents or lied about what happened, the claim might have been accepted. Instead, we acted with full integrity, documented every step, and are now being penalised for telling the truth.After weeks of communication and providing all possible evidence, EasyTerra has chosen to hide behind “policy” instead of showing basic fairness or empathy.This experience has completely destroyed my trust in EasyTerra’s so-called “Worry-Free” promise. I strongly advise others to think twice before booking with them — especially if you expect fair treatment in case something goes wrong.
The Easyterra Worry-Free service is not worry free at all. They are a bunch of scammers who do everything they can, coming up with new reasons every time, to avoid having to pay the claimed damages.First they accept that I bring back the car to the renting company at the airport at 6 am at the latest, but there is nobody of the renting company to check the car for any damages. Easyterra did not inform me about that. They refer to there terms of conditions that when there is only a key service, they won't pay back any damages!!! Secondly they asked me to prove the damage was not already on the car at the beginning of the renting period. So it comes down they don't trust their businesspartner, the renting company. After I told them we checked the car for damages, other then was indicated on a form by the renting company, they came up with another reason to avoid paying for the damage. Now I had to prove the damage was not made in the small time frame between 6.00 am (when I brought back the car) and 7.50 when the renting company noticed the damage! When I proved with photo's the damage was on the car before the end of the renting period, I did not hear anything back from them. As said, it's a big scam. Don't rent a car from Easyterra and certainly don't go for the so called worry-free service.
We paid for the car(online)When we were in the place to collect the car we were told we Needed a creditcard.We did not have a creditcard.We were willing to pay the deposit.They were not co-operating in any way to find a solution.Telling us to go negotiate with the car rental service they booked us with.I did not book with the car rental service.I booked with easyterra.So easyterra needed to find a solution.They refused, therefore not a single plus in rating.Our €275 now is booked as no-show.Lost money
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
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