Previously, we always had a good experience with bookings and the occasionally necessary telephone or email support.Until our last booking. There was an issue with a booked car that was not available at arrival at the airport. We informed Easyterra. We were asked if we wanted them to put through a formal complaint to the car rental company, after the drop off date. We confirmed. However, they did not do it. Easyterra was not able to explain why and only repeatedly wrote unclear emails saying our complaint had been declined by Easyterra, while the complaint was not sent to the rental company! First they did not respond at all to our emails. Later they did not answer our simple questions, whilst they were not able to find the previous messages from concerning this complaint and asking us for the same booking information that we sent multiple times before! Also our last email has not been answered. They are not reachable by phone (anymore?). We are no happy by this lack of service. Therefor, this was the last time we booked through them.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
