Warning: Avoid EasyTerra and ABC Rent in Pula, Croatia – Deceptive Practices!Rating: 1 starReview:On August 16, 2025, I booked a rental car through EasyTerra, a company based in Leeuwarden, Netherlands, with ABC Rent at Pula Airport (reservation number 1024827). Everything was supposedly arranged, including all insurance, for €264.33, paid with my wife’s credit card. What a nightmare! Upon arrival at 12:00 PM, ABC Rent refused to provide the car unless we paid an extra €450, claiming the credit card was in her name. This despite the fact that EasyTerra accepted the booking and payment with that same card without any issue! On top of that, ABC Rent demanded an outrageous €1700 hold on the credit card for “potential damages,” which was never clearly disclosed. The staff was extremely rude and canceled our booking without a valid reason.We weren’t alone: two other couples faced the exact same issue. One couple paid the €450 extortion, while the other, like us, had to find another rental car elsewhere. This cost us a taxi (€120) and an alternative rental car (€300), totaling €684.33 in damages, plus a wasted vacation day and immense stress. Local sources confirm these shady practices are common with ABC Rent in Pula.EasyTerra’s response? Absolutely disgraceful. After my detailed complaint on August 23, 2025, they pointed to the fine print and dismissed my issue without an apology or solution. They refused to investigate ABC Rent or take any responsibility, despite pairing us with these scammers. For comparison, when I’ve rented with Sunny Cars in the past, everything was straightforward—no hidden fees, no nonsense about credit cards, and no absurd deposits.Advice: Never book through EasyTerra or with ABC Rent in Pula! These companies lure you with low prices but hit you with hidden costs and unreasonable demands at the counter. Check every detail and choose a trustworthy provider like Sunny Cars to avoid this nightmare. EasyTerra, based in Leeuwarden, and ABC Rent don’t deserve an ounce of trust!
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
